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Terms & Conditions

Welcome to the website of O’Connors Confectionery (Ennis) Limited

t/a O’Connors Craft Bakery. Our terms and conditions are as follows:

Ownership

Before proceeding with an order, you will be required to show that you have read and understood the following terms and conditions. We recommend that you print a copy of these Terms and Conditions for your future reference.

This website is the property of O’Connors Confectionery (Ennis) Limited, Registered company number 91954. All material on this website is copyright of O’Connors Confectionery (Ennis) Limited and is provided solely for your personal, non-commercial use. You may not use this website for any commercial purpose

Products

We take every care to ensure that product descriptions, ingredients, allergens and pricing are accurate at the time of uploading products to the website. Although every effort is made to ensure accuracy, typographical errors may occur. We will strive to rectify any errors as swiftly as possible. We have the right to discontinue any part of our service or any of our products at any time. We also reserve the right to amend prices of products without prior notification.

Our photographs are an accurate representation of our cakes however as each cake is handmade, decoration details may vary and colours may not be exactly as shown

Some products are only available for collection on certain days of the week

Our products are priced in Euro. When paying by credit/debit card this is the amount which will be deducted from your debit or credit card.  When purchasing products with sterling or other currencies, debit or credit cards, the exchange rates will be set by the cardholder’s bank. These rates fluctuate on a daily basis.

Allergens

Some of the products listed contain allergen ingredients such as gluten, milk, egg, nuts, soybeans, sesame seeds. We work hard to limit the risk of cross-contamination but all the listed products are produced in a bakery that may result in cross-contamination of other listed Allergens: crustaceans, fish, peanuts, celery, mustard, sulphur dioxide and sulphites, lupin, molluscs.

Coffee, Lemon, and red flavor colors have E numbers that can adversely affect the activity and attention of children (E104, E122, E102, E124).

Ordering

When an order is placed on our website, you will receive a confirmation email confirming we have received your order and it is being processed for collection at the specified shop on the specified date. 

You should check your confirmation email to ensure all details are correct, paying special attention to Collection date and Collection shop. If there are errors on your order you should contact the bakery by phone if collection is due within 2 working days or via email if collection is due later than 2 working days.

All products are subject to availability.  Our display of products on our website is an invitation and not an offer to sell those goods to you. An offer is made when you place the order for your products.

If products that you order are out of stock, unavailable on a specific day, subject to a delay or the price is higher than that shown on your order, we will try to contact you at the phone number and\or email address you provided when placing your order. If we cannot contact you or receive no response to our email, we will continue to process any remaining products on your order. We will not supply a replacement product without your authorisation. 

If you need to cancel your order, please ring the bakery 065-6822860 ext 11 before 3pm on the working day before order is due to be collected. You will be refunded the amount you paid on the order to the card used to place the order. We are unable to refund any orders cancelled outside of these times.

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